Official Beach Hotel Oostvoorne FAQ

Question 1

Reception

Accepted Answer

Present: 8:00 – 13:00Reachable by phone: 8:00 – 21:00Emergency number: Available 24/7 for emergenciesDo you have a problem or complaint? Let us know immediately during your stay so we can assist you.

Question 2

Key to your room or lodge

Accepted Answer

Hotel room booked?On the day of arrival, you will receive a WhatsApp and/or email with a link to our "Guestkey". This allows you to digitally open the doors with your smartphone. You will also find further information about the hotel and the surroundings here, including access to our free Wi-Fi. For detailed information click here.Lodge rented?On the day of arrival, you will receive a message with the key information.

Question 3

Check-in and check-out

Accepted Answer

Check-in: From 15:00Check-out Lodge: No later than 10:00Check-out room: No later than 11:00Check-in and Check-outYou can check in at the hotel from 15:00. Would you like to check in earlier? For an additional €65, you can book (via our reception +31646323754 and based on availability) an early check-in and access your room from 12:00.We ask you to check out no later than 11:00. If you would like to stay a bit longer, it is possible, provided we have rooms available. For an additional €65, you do not have to leave the room until 14:00.Note: The above applies only to hotel rooms.

Question 4

Smoking policy

Accepted Answer

Beachhotel & Lodges Oostvoorne is completely non-smoking.Smoking is not allowed in any accommodations, not even from the window.Additional cleaning costs of €250.00 will be charged upon detection.

Question 5

Breakfast

Accepted Answer

Breakfast at Beachhotel Oostvoorne is more than a meal; it is an experience. For hotel guests, breakfast is included and served in the breakfast room. Or, indulge yourself with freshly baked rolls in your lodge. Every detail is prepared with love and attention. Fresh, homemade dishes ensure that your morning cannot start better.Time: Breakfast is served daily from 8:30 – 10:00 AM in the breakfast roomDetails: Daily changing and delicious breakfast served at the table or in buffet form.Dietary wishes: Please inform us in advance of any allergies or dietary wishesEarly departure: Let us know in time; we will provide breakfast in the roomMore information

Question 6

Children and baby crib

Accepted Answer

Children up to and including 2 years: Welcome for free if no extra bed is neededBaby cot surcharge: €14.50 per stay (subject to availability; must be requested at booking)

Question 7

Parking

Accepted Answer

Car: Free parking at the public parking lotLodges: No cars allowed on the Lodges' premises

Question 8

Bicycle parking

Accepted Answer

Bringing a bike?Free bike parking available. Let us know and you will receive the code on the day of arrival.Renting a bike?Bikes can be rented at Fietsverhuur Van der Velden in OostvoorneTel: +31 181 483598E-mail: info@veldenverhuur.nl

Question 9

Is there an elevator in the hotel?

Accepted Answer

No, all our rooms are located on the first floor and are accessible via a staircase

Question 10

Wi-Fi

Accepted Answer

Throughout the entire building, free wireless internet is available. You will find the password in the room.

Question 11

May my dog come to the hotel room or Lodge?

Accepted Answer

Yes, your dog is welcome in the hotel room and in the Lodge for a fee of €15.00 per dog per night.

Question 12

How many are allowed per room/Lodge?

Accepted Answer

In the hotel rooms, BeachLodge comfort plus and BeachLodge comfort, a maximum of 2 dogs are allowed. In the BeachLodge Studio, a maximum of 1 dog is allowed.

Question 13

Do I need to register my dog in advance?

Accepted Answer

Yes, please notify us in advance with your reservation. This way, we also have the opportunity to arrange something nice for your four-legged friend.

Question 14

Is my dog allowed in the breakfast room?

Accepted Answer

Dogs are not allowed in the breakfast room until 11:00 AM. If your dog cannot stay alone in the room for a while, we are happy to provide you with a tray to have breakfast together in the room.

Question 15

What are house rules for my dog?

Accepted Answer

Dogs are not allowed on the furniture or beds.Do not leave your dog alone, except during breakfast. If your dog cannot stay alone, you may take breakfast to the room.Do not leave your dog alone in the room or Lodge while you go out for the day.You, as the owner, are responsible for any damage or extra cleaning costs.Ensure your dog is as clean and dry as possible upon entry. Towels are available for you at the hotel entrance to dry your dog.

Question 16

Are other pets allowed besides dogs?

Accepted Answer

No, no other pets are allowed in the hotel or in the Lodges.

Question 17

What is a digital key?

Accepted Answer

A Digital Key allows you to open hotel doors and your room with your phone.

Question 18

When will I receive my digital key?

Accepted Answer

You will receive the digital key on the day of arrival via Whatsapp or by email if you do not have Whatsapp.

Question 19

How does the online key work?

Accepted Answer

Click on the link to open the web app. Right on the homepage, you will see the sliders to open the doors. This slider is the key for both the main entrance and the hotel entrance, your room, and other public doors. Once you are at the main entrance, slide the button to the right to open the door. You repeat this process when you are at the door of the room.

Question 20

Should I install an app?

Accepted Answer

No, you will receive a link that leads you to the Guestcompass web app

Question 21

What should I do if my Digital Key doesn't work?

Accepted Answer

Then contact us at +31 6 46323754

Question 22

What if I have booked multiple rooms?

Accepted Answer

When you have booked multiple rooms and checked in each room with its own details

Question 23

Can I share my digital key?

Accepted Answer

Yes, you can share your key with your partner or other family members or friends staying in the same accommodation. Here's how you do it:Go to the home page of the web appGo to "share your key"Share the displayed link with your travel companions (e.g., via WhatsApp, SMS, or email)

Information

Practical information